Trade Troubleshooting

Trade Doctor
Introducing - Trade Doctor (This is a BETA / test launch so please expect some delays) Premium members can now ask support to help diagnose where th...
Tue, 22 Jun, 2021 at 2:42 PM
My Trade Didn't Work as Intended, What Can I Do?
Sometimes things don't go as planned and you will need some help figuring out what went wrong with the trade you tried to make. We have created a tel...
Wed, 10 Feb, 2021 at 10:47 AM
How to create and send trade order screenshots for support
If you need help with a specific trade plan we will need to understand exactly what you were trying to do. The simplest solution is to send us a screenshot....
Tue, 22 Jun, 2021 at 2:24 PM
Trading Futures: Keep Hedge Mode OFF
If you want to trade our futures signals, please keep Hedge mode off.  What is Hedge mode?  It enables users to ...
Mon, 2 Aug, 2021 at 5:51 PM
Trade Latency
 Have you noticed that sometimes a trade would hit target 1 in the dashboard but it did not sell any of your coins? This is due to the trade latenc...
Tue, 3 Aug, 2021 at 11:18 AM
Troubleshooting Problems with API
You cannot finish API integration/The invalid API error message will come up due to these scenarios: 1. You are connecting a Binance.US API key. (let cu...
Tue, 30 Nov, 2021 at 6:57 PM
Fixing your Browser's Local Storage
If your account works in an incognito browser but does not load in the regular browser, this issue may be tied to your browser's local storage. If ...
Wed, 17 Nov, 2021 at 3:26 PM
Fixing the Issues due to the Server Upgrade
As of December 3, 2021 We have recently upgraded our servers, to ensure a quick load time and a smooth user experience but unfortunately, yesterday (Dec...
Fri, 3 Dec, 2021 at 4:37 PM